Shipping and Delivery Policy
This policy outlines how Upaai handles shipping and delivery of physical items such as prasad, sacred items, and puja materials from temples across India.
Processing Time
Different items require different processing times before shipment:
- Temple prasad: 1-3 business days after the puja is performed
- Sacred items and religious artifacts: 1-2 business days
- Puja kits and materials: 1 business day
Delivery Options
We offer various delivery options to meet your needs:
- Standard Delivery: 5-7 business days - Free for orders above ₹999, ₹99 for orders below
- Express Delivery: 2-3 business days - ₹199
- Priority Delivery: 1-2 business days - ₹299
Shipping Coverage
We ship to all major cities and towns across India. For international shipping, please contact our customer support for availability and rates.
Some remote areas may have extended delivery timeframes or additional charges. You will be notified during checkout if your location falls under this category.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your order status by logging into your account or using the tracking link provided.
Potential Delays
While we strive to deliver all items within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Adverse weather conditions
- Major religious festivals or holidays
- Courier service disruptions
Damaged or Lost Items
If you receive damaged items or if your package is lost during transit, please contact our customer support within 48 hours of delivery or expected delivery date. We will arrange for a replacement or refund as appropriate.
Contact Information
For any queries regarding shipping and delivery, please contact our logistics team:
Email: shipping@upaai.in
Last Updated: June 15, 2024