Cancellation and Refund Policy
At Upaai, we understand that circumstances may arise where you need to cancel your pooja booking or consultation. This policy outlines our cancellation and refund procedures to ensure a smooth experience for our devotees.
Cancellation Policy
We have different cancellation policies for pooja bookings and consultations:
- For pooja bookings: Free cancellation up to 24 hours before the scheduled time
- For consultations: Free cancellation up to 24 hours before the scheduled time
- Once a pooja or consultation has started, cancellation is not possible
Refund Policy
Our refund process is designed to be fair and transparent:
- Submit a refund request through your Upaai account or contact our support team
- We will review your request within 24-48 hours
- Refunds are processed within 5-7 business days
- Refunds will be issued to the original payment method used for the booking
Special Circumstances
We understand that certain situations may require special consideration:
- Technical issues preventing access to the pooja or consultation
- Service quality issues or dissatisfaction with the experience
- Pandit unavailability or last-minute changes
Non-Refundable Items
Please note that the following items are non-refundable:
- Customized or personalized pooja materials
- Prasad that has been prepared or blessed
- Digital content or recordings that have been accessed
Contact Us
If you have any questions about our cancellation and refund policy, please contact us:
MAHAJAN AND PANDEY SOFTWARE SOLUTIONS PRIVATE LIMITED.
Address:
409 Mahalakshmi nagar,
Indore - 452010
Email: contact@upaai.in
Last updated: June 15, 2024